Terms of service

Terms & Conditions – Zoene Jewels

Welcome to Zoene Jewels. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase or using our website.

1. General Information

Zoene Jewels is a demi fine jewellery brand offering necklaces, rings, earrings, bracelets, and other jewellery products crafted using stainless steel and 18KT gold plating.

By using this website, you confirm that:

  • You are at least 18 years old or using the website under parental supervision.
  • You agree to follow all applicable laws and regulations.
  • You accept these Terms & Conditions in full.

If you do not agree with any part of these terms, please do not use our website.

2. Product Information

We strive to ensure all product details, descriptions, images, and pricing are accurate.

However:

  • Slight variations in colour, texture, or finish may occur due to screen settings and photography lighting.
  • Product sizes and colours may appear slightly different in real life.
  • Availability of products may change without prior notice.

Zoene Jewels reserves the right to modify or discontinue products at any time.

3. Pricing & Payments

All prices displayed on the website are listed in applicable currency and are subject to change without prior notice.

We reserve the right to:

  • Correct pricing errors
  • Refuse or cancel orders with incorrect pricing
  • Update product prices at any time

Payments must be completed through approved payment methods available on the website.

4. Orders & Order Confirmation

Once an order is placed:

  • You will receive an order confirmation email or message.
  • Orders are processed after successful payment verification.
  • Zoene Jewels reserves the right to cancel or refuse any order due to product unavailability, suspicious activity, payment issues, or other unforeseen circumstances.

In such cases, eligible refunds will be processed accordingly.

5. Shipping & Delivery

We aim to dispatch orders within the estimated processing time mentioned on the website.

Please note:

  • Delivery timelines may vary depending on location and courier services.
  • Delays caused by logistics providers, natural events, holidays, or unforeseen circumstances are beyond our control.
  • Customers are responsible for providing accurate shipping information.

Zoene Jewels is not liable for delays caused by incorrect addresses or failed delivery attempts.

6. Returns, Exchanges & Refunds

Return and exchange eligibility will be subject to our Return Policy.

Products may not qualify for return or exchange if:

  • Used or damaged after delivery
  • Missing original packaging
  • Purchased during special sale or clearance events (if specified)

Refund timelines may vary depending on the payment provider and banking process.

7. Jewellery Care Disclaimer

Our jewellery is designed to be:

  • Waterproof
  • Anti-tarnish
  • Skin-friendly
  • Durable for everyday wear

However, product longevity may vary based on:

  • Usage habits
  • Exposure to chemicals
  • Storage conditions
  • Individual skin chemistry

Proper jewellery care is recommended to maintain shine and finish for longer periods.

8. Intellectual Property

All content on this website including:

  • Logos
  • Product images
  • Text
  • Graphics
  • Branding
  • Website design

is the intellectual property of Zoene Jewels and may not be copied, reproduced, distributed, or used without written permission.

9. User Conduct

You agree not to:

  • Use the website for unlawful activities
  • Attempt unauthorized access to the website
  • Distribute harmful software or malicious content
  • Misuse website information or services

Zoene Jewels reserves the right to restrict access or take legal action against misuse.

10. Limitation of Liability

Zoene Jewels shall not be held liable for:

  • Indirect or incidental damages
  • Loss arising from website interruptions
  • Delays in shipping
  • Third-party service issues
  • Product misuse after delivery

Customers use the website and products at their own discretion and responsibility.

11. Third-Party Links

Our website may contain links to third-party websites or social media platforms for customer convenience.

Zoene Jewels is not responsible for:

  • Third-party website content
  • Privacy practices
  • External policies or services

Users access third-party websites at their own risk.

12. Privacy

By using our website, you also agree to our Privacy Policy regarding the collection and use of customer information.

13. Changes to Terms & Conditions

Zoene Jewels reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice.

Continued use of the website after changes constitutes acceptance of the updated terms.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the applicable laws of India.

Any disputes arising in relation to the website or purchases shall be subject to the jurisdiction of the appropriate courts.

15. Contact Us

For any questions regarding these Terms & Conditions, please contact us.

Email

[Zoenejewels@gmail.com]

Phone / WhatsApp

[8073964028]