Refund policy

At Zoene Jewels, we strive to provide high-quality demi fine jewellery crafted with care and attention to detail. Customer satisfaction is important to us, and we aim to make your shopping experience smooth and reliable.

Please read our Return & Refund Policy carefully before making a purchase.

Returns Policy

We accept returns only under specific circumstances mentioned below.

Customers may request a return if:

  • The product received is damaged
  • The wrong item was delivered
  • The product received is defective

To be eligible for a return:

  • The request must be raised within 48 hours of delivery
  • The product must be unused and in original condition
  • Original packaging, tags, and accessories must be intact
  • Proof of purchase/order confirmation must be provided

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return or exchange.

We do not accept returns for:

  • Used jewellery
  • Products damaged after delivery
  • Sale or discounted items (if specified)
  • Minor colour variations due to photography or screen settings
  • Orders placed with incorrect details provided by the customer

Zoene Jewels reserves the right to reject return requests that do not meet our policy conditions.

Exchange Policy

Eligible products may qualify for exchange subject to stock availability.

Exchanges may be offered in cases such as:

  • Damaged product received
  • Wrong item delivered
  • Manufacturing defect

If the requested replacement product is unavailable, store credit or refund options may be provided at our discretion.

Refund Policy

Refunds will be processed only after:

  • The returned product is received and inspected
  • The return request is approved by our team

Approved refunds will be processed to the original payment method within 5–10 business days, depending on the payment provider and banking timelines.

Please note:

  • Shipping charges are generally non-refundable
  • COD handling charges (if applicable) may not be refundable
  • Refund processing time may vary based on banks or payment gateways

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery
  2. Share:
    • Order number
    • Clear photos/videos of the product and packaging
  3. Our support team will review the request and assist you further

Failure to report the issue within the specified timeline may result in rejection of the request.

Cancellation Policy

Orders may be cancelled only before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

Zoene Jewels reserves the right to cancel orders due to:

  • Product unavailability
  • Pricing errors
  • Suspicious transactions
  • Unforeseen operational issues

In such cases, eligible refunds will be processed accordingly.

Important Jewellery Care Note

Our jewellery is crafted using:

  • Premium stainless steel
  • 18KT gold plating
  • Anti-tarnish and waterproof finishing

However, jewellery longevity may vary depending on:

  • Individual usage
  • Storage conditions
  • Exposure to chemicals or perfumes
  • Skin chemistry

Normal wear and tear over time is not considered a manufacturing defect.

How To Request a Return or Refund

To initiate a return or refund request, please contact us with:

  • Your order number
  • Contact details
  • Reason for request
  • Supporting photos/videos (if applicable)

Contact Us

For return, refund, or exchange assistance, please contact:

Email

[Zoenejewels@gmail.com]

Phone / WhatsApp

[8073964028]