Shipping policy

Shipping Policy – Zoene Jewels

At Zoene Jewels, we are committed to delivering your favourite demi-fine jewellery safely, securely, and on time. Please read our shipping policy to understand how your orders are processed and delivered.

Order Processing

All orders placed on Zoene Jewels are processed within 0–1 business day after order confirmation and successful payment.

  • Business days are Monday to Saturday, excluding public holidays.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • During festive seasons, promotional sales, or high-order-volume periods, processing times may be slightly extended.

Once your order is shipped, you will receive a shipping confirmation email, SMS, or WhatsApp message along with tracking details.

Shipping Options & Charges

Standard Shipping (Prepaid Orders)

  • Shipping Charge: Free

  • Estimated Delivery Time: 3–5 business days

Cash on Delivery (COD)

  • COD Charge: ₹150

  • Estimated Delivery Time: 3–5 business days

Expedited Shipping Policy 

  • Expedited Shipping Charges - Rs200 
  • Estimated Delivery Time: 1-3 business days 

Delivery Timeline

Estimated delivery timelines may vary depending on your location and courier partner availability.

Estimated Delivery Time Across India:

  • Metro Cities: 3–5 business days

  • Tier 2 & Tier 3 Cities: 3–5 business days

  • Remote Areas: Delivery timelines may vary based on courier accessibility

Please note that delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email, SMS, or WhatsApp (where applicable).

Customers can track their shipment using the tracking link or tracking number provided by our courier partner.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information while placing an order.

Zoene Jewels will not be responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Failed deliveries due to unavailable recipients

  • Additional shipping costs arising from incorrect shipping information

If you notice an error in your shipping details, please contact us immediately after placing your order.

Delayed Deliveries

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to:

  • High order volumes

  • Courier network disruptions

  • Public holidays

  • Natural calamities or adverse weather conditions

  • Remote location accessibility

Zoene Jewels is not liable for delays caused by third-party logistics partners or circumstances beyond our control.

International Shipping

Currently, international shipping is not available through our website.

For international shipping enquiries, please contact our customer support team directly.

Unsuccessful Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery remains unsuccessful due to:

  • Incorrect address

  • Recipient unavailable

  • Failure to respond to courier communications

the shipment may be returned to us.

Any re-shipping charges applicable for re-dispatching returned orders shall be borne by the customer.

Damaged or Missing Packages

If your package arrives damaged or if any item is missing, please contact us within 48 hours of delivery.

Kindly share:

  • Your order number

  • Clear photos and/or videos of the package received

  • Details of the issue

Our team will review the matter and provide appropriate assistance at the earliest.

Contact Us

For any shipping-related queries or support, please contact us:

Email: admin@zoene.in

Phone / WhatsApp: +91 80739 64028

Thank you for shopping with Zoene Jewels — your destination for elegant, waterproof, anti-tarnish demi-fine jewellery designed for everyday luxury.