Shipping policy
Shipping Policy – Zoene Jewels
At Zoene Jewels, we are committed to delivering your favourite demi fine jewellery safely and efficiently. Please read our shipping policy carefully to understand how your orders are processed, shipped, and delivered.
Order Processing
All orders placed on Zoene Jewels are processed within 1–3 business days after successful payment confirmation.
Orders placed on weekends, public holidays, or during special sale periods may require additional processing time.
Once your order has been processed and shipped, you will receive a shipping confirmation message or email with tracking details.
Shipping Timeline
Estimated delivery timelines may vary depending on your location.
Estimated Delivery Time:
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Metro Cities: 3–7 business days
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Other Cities & Towns: 5–10 business days
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Remote Areas: Delivery timelines may vary based on courier availability
Please note that delivery timelines are estimates and may occasionally be affected by courier delays, weather conditions, public holidays, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment confirmation.
Zoene Jewels may offer:
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Free shipping on selected orders
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Promotional shipping offers during special campaigns
Shipping charges are subject to change without prior notice.
Order Tracking
Once your order is shipped, tracking details will be shared via email, SMS, or WhatsApp (if applicable).
Customers can use the tracking number provided to monitor shipment status through the courier partner’s website.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact details while placing orders.
Zoene Jewels will not be responsible for:
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Delays caused by incorrect addresses
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Failed deliveries due to unavailable recipients
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Additional shipping charges arising from incorrect information
If you notice an error in your address, please contact us immediately after placing the order.
Delayed Deliveries
While we aim to deliver orders within the estimated timelines, delays may occasionally occur due to:
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High order volumes
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Logistics disruptions
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Public holidays
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Natural events or weather conditions
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Remote location accessibility
Zoene Jewels is not liable for delays caused by third-party courier services or circumstances beyond our control.
International Shipping
[Add based on your business model]
Example:
Currently, Zoene Jewels ships only within India.
OR
Zoene Jewels also offers international shipping to selected countries. International delivery timelines and shipping charges may vary depending on destination and customs processing.
Unsuccessful Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery remains unsuccessful due to:
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Incorrect address
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Unavailability of recipient
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Failure to respond to courier communication
the package may be returned to us.
Additional shipping charges may apply for re-dispatching returned orders.
Damaged or Missing Packages
If your order arrives damaged or if any item is missing:
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Contact us within 48 hours of delivery
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Share order details and clear photos/videos of the package
Our team will review the issue and assist you accordingly.
Contact Us
For shipping-related queries or support, please contact us.
[Zoenejewels@gmail.com]
Phone / WhatsApp
[8073964028]
Thank you for shopping with Zoene Jewels — your destination for elegant, waterproof, anti-tarnish demi fine jewellery crafted for everyday luxury.